Nicole Lightbody, 26, says she was stunned when British Airways offered her just £20 in compensation for the trip from London Heathrow to Las Vegas
A passenger says she was forced to endure “10 hours of hell” during a British Airways flight to Las Vegas thanks to a loudly buzzing speaker.
Nicole Lightbody, 26, from Glasgow, flew from London Heathrow to Nevada last month but says she was stunned when the airline offered her a £20 voucher as an apology
She says that she and her cousin had to listen as static from the aircraft’s loudspeaker grew increasingly loud, humming for five minutes at 15 minute intervals.
The loud buzz, which was recorded and put on social media, happened after an oxygen mask fell at random from the ceiling and remained down the entire flight.
The accountant told Mirror Online: “The cabin crew did everything they could to deal with it.”It happened every 15 minutes for five minutes at a time. They came round with noise cancelling headphones for people to put on.”There were people asking to be moved because of the noise.”
Nicole said the closer passengers were sat to the speaker the worse the noise got.”We couldn’t relax because of the noise. It was ten hours of hell basically,” she added.
Nicole filled out a customer complaint form but says she was offered £20 compensation that she said “felt like a smack in the face”.
A British Airways spokesperson said: ‘We apologised for a temporary issue with our public announcement system that affected a small number of customers on a flight last month which was quickly resolved.
‘Our highly trained cabin crew also reassured customers after a single set of oxygen masks deployed accidentally.’